<p>Techniques for Creating and Sustaining Rapport Over the Phone How to go about creating immediate rapport over the phone, within the first five seconds, is a key component of any sales training course, but is often overlooked in other forms of communications training. You will see that the same rules apply as for meeting someone&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2019/07/30/rapport-over-the-phone/">Read More</a></div>

If failure is viewed as an opportunity to learn lessons and make advances, it will result in positive outcomes. Individuals are...

<p>The Importance of People Successful businesses strive constantly to develop and grow. Senior management decide on the strategies needed to move the organisation forward and define objectives the organisation needs to achieve. They keep a close eye on the business environment within which they operate. They may introduce new products or services in order to capitalise&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2019/07/15/importance-

<p>EXPLORE RESISTANCE AND NEGOTIATE COLLABORATIVELY Negotiation is a must-have skill when there is no collaborative solution in sight and people need to agree to disagree. Resistance comes when people feel their needs are not met and they are not heard. This can occur for multiple reasons, such as a perception that solutions are one-sided or&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2019/06/30/negotiate-collaboratively/">Read More</a

<p>THE POWER OF SMALL WINS By Teresa M. Amabile and Steve J. Kramer The central driver of a creative, productive performance is the quality of a person&#8217;s &#8220;inner work life.&#8221; Peoples&#8217; &#8220;inner work lives&#8221; are the mix of emotions, motivations, and perceptions they experience throughout their workdays. The happier people are, the more interested they&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2019/06/15/s

<p>EIGHT WAYS TO BUILD COLLABORATIVE TEAMS By Lynda Gratton and Tamara J. Erickson The successful execution of a major initiative requires a complex team comprised of many educated specialists from diverse backgrounds. However, while the complexity of a team may be beneficial to an initiative, it can also make collaboration extremely challenging. To maximize the&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2019/05/30/build-collaborative

<p>THE DISCIPLINE OF TEAMS-By Jon R. Katzenbach and Douglas K. Smith The word &#8220;team&#8221; is often misused. Managers are quick to label a group of people a &#8220;team&#8221; because they think it is positive and motivating. They do not understand the functional differences between teams and working groups. Working groups tout individual accountability and have&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2019/05/15/discipline-of

<p>THE NEW SCIENCE OF BUILDING GREAT TEAMS By Alex &#8220;Sandy&#8221; Pentland When the MIT Human Dynamics Laboratory researchers equipped actual teams with electronic badges and recorded their collaborative behavior, the data revealed that the most important predictor of a team&#8217;s success was its communication patterns. The three critical dimensions of communication that affect team performance&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.word

<p>*Every company has hidden leaders. They are known and respected by their coworkers but not always recognized in an official capacity. Managers who can uncover and encourage hidden leaders give their companies a competitive advantage. Organizations can advance creativity, productivity, and profit by tapping in to the positive energy created by hidden leaders. *Hidden leaders&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2019/04/30/all-