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The first steps to a successful training event are introducing the topic and getting attendees to focus on the content. Lucas suggests using novel introductions. For example, the instructor could use a magic prop called “slush powder” to illustrate how training will fill a void in learners’ knowledge. Other useful props include a magic light bulb, magic coloring book, or change bag.

Lucas identifies several ways that learner interaction can be facilitated: (1) using a buddy system to pair learners, (2) playing “get to know you” bingo, (3) creating learner résumés that highlight participant experience, (4) matching people by work skills and personal interests, (5) playing “who I am” charades, (6) posting photos of participants where other learners can post positive feedback, and (7) incorporating personal affirmation throughout the program.

To gain and hold participants’ attention, the author recommends using the following tactics:

  1. Assessing the engagement factors of the content and delivery.

  2. Identifying the training’s added value for learners and how it will benefit them.

  3. Using transition phrases to move from one topic to the next.

  4. Altering the delivery format at least every 15 minutes.

  5. Creating an opinion survey that covers the key topics and asking for learner input.

  6. Using creative noisemakers to attract learners’ attention.

  7. Using nonverbal cues, such as silence or gestures.

  8. Delivering a memorable conclusion that restates the concepts that were covered and provides an opportunity for final questions.

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