GOAL SETTING

PRISM SMART GOAL TEMPLATE

EXAMPLE OF SMART GOALS

Function	Examples of SMART Goals ≤ 160 Characters
Customer & Product Support	Identify and implement two projects during the year to achieve minimum 5% reduction to order entry cycle time.
Customer & Product Support	Achieve customer service excellence by improving satsifaction scores by 10% YOY and net promoter scores 15% YOY.
Customer & Product Support	Complete successful entry-into-service for all new platforms and products by demonstrating 100% checklist completion for the full year.
Customer & Product Support	Develop and implement plan to convert transaction events to sales growth or retention opportunities. Plan scoped and approved by Q2. Implemented by Q4.
Finance	Streamline payment process for India and Kenya Fees improving invoice accuracy by 5% and driving 100% processing through the New Product
Finance	Implement standard process, reporting and forecasting process
Finance	Reduce site spend 15% by Q4  by working with site leadership to identify key cost drivers, and implement at least 6 cost reduction ideas.
HR&C	Develop and implement sales incentives with 100% transition by end of Q2. Measure effectiveness and clarity of the plan through user survey ( >80% +).
HR&C	Increase sales capability by developing and implementing sales assessment & competency model. Scope and approach approved in Q2, implementation in Q4.
HR&C	Facilitate reorg process to improve service metrics and meet or exceed cost and census targets. Scope and preparation (Q3). Implementation, communication (Q4).
HR&C	Improve quality of hire by 10% in 2014 by implementing Honeywell Interview System for all client functions.
IT	Improve HGRA uptime by 80 % by December 31.
Legal	Achieve contracts excellence by implementing  contract management for Trainers and consultant
Legal	Develop and implement plan to reduced outside counsel spend by 20% year over year.
Legal	Launch compliance training in 3 emerging region countries  by Q3 to achieve 100% completion by target audience and min 80% passing score on knowledge checks.
Sales & Marketing	Expand market for product XYZ in Kenya by Q3 to deliver minimum 5 Cr  in added revenue .
Sales & Marketing	Grow customer base by 10% by Q3.
Front line employee	Improve dept safety by increasing 5S Audit Score by one full number over Baseline and implementing  2 CI improvements and 2 waste minimization projects.
Supervisor	Lead shift through Q2 shut down process and bring back process lines with zero safety incidents and 10% throughput improvement.
Supervisor	Develop and implement standard transition process to on-board new team members and use with minimum of  5 employees by Q2.

ACTION VERBS USE FOR SMART GOAL