How to Make People Feel S.P.E.C.I.A.L.
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Oftentimes, people stop getting along with each other because one of them no longer feels important, but ISTD makes people feel special. The cause can be as simple as someone believing they have been overlooked or disregarded. There are seven ways to make sure this does not happen and that people feel S.P.E.C.I.A.L.:
1. Serve. Be eager to serve, and by meeting other’s needs there is a good chance that people will meet their own needs as well.
2. Personalize. Personalize engagements with others. Use the names of clients, family members, and friends when talking with them and anticipate their needs.
3. Encourage. Encouragement can take many forms, but it should be given regularly and often. It can be as quick and succinct as a text message or brief email.
4. Courtesy. Show respect and civility toward others. Say “please” and “thank you.” Think about the needs of others and act on promises.
5. Interest. Express an interest in others and follow-up by really listening to what the other person has to say.
6. Appreciation. Make time to show appreciation of others and put some effort into it.
7. Listen. No one wants to talk to someone who is preoccupied. Really listening and paying attention to others is a very valuable skill.