<p>The concept of the Balanced Scorecard was created by Robert Kaplan and David Norton in 1992. Kaplan and Norton formalized the metrics collection process and developed a framework that allowed for consistent application of the metrics. The Balanced Scorecard focuses on four perspectives: financial, customer, internal processes, and learning and growth. As organizations began to&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/10/19/t

<p>Metrics are important because they provide organizational direction, help align employees around common goals, ensure accountability, and support decision making and resource allocation. Effective Balanced Scorecard measures have the following characteristics:*A link to strategy: All Balanced Scorecard measures should be faithful translations of objectives that have been derived from the organization&#8217;s strategy. *Quantitative: Most measures&#8230; </p> <div class="li

<p>Individuals must eliminate the things in their lives that do not really matter so they can focus on the things that do matter. In order to do this they should first examine why they have accumulated unnecessary objects, people, or impulses in the first place. Desire is often the driving force behind unnecessary accumulation. While&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/10/05/eliminate-focus-on-the-important/">Read More</a>

<p>Most successful entrepreneurs share the following key traits: *Passion: Success comes much more easily to those who enjoy what they are doing. If people do not have passion for their work, it will show in their results. *Learning: No matter how intelligent they are, people need to be learning new things continually. Entrepreneurs often have&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/10/05/the-success-secrets-decoded/">Read Mor

<p>Good customer service is critical to any business. It is important to respond to customer needs, but customer purpose goes beyond this. It comes from a deep understanding of the company&#8217;s value promise. Companies and employees who are customer purposed proactively consider how any task delivers value to the customer. Hidden leaders who demonstrate customer&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/09/30/to-instill-custo

<p>CREATING A RECEPTIVE CLIMATE FOR FEEDBACK One of the most effective ways to ensure that feedback will be accepted and lead to positive change is by ensuring that the managers delivering it are perceived as trustworthy. Managers can establish their trustworthiness by developing workplace climates that encourage feedback. To create this climate, managers must: *Make&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/09/30/climate-for-fe

<p>Do you get cramps in your stomach before any presentation? Its quite natural. I am sharing with you my own experience of 4T. Before start of your session PREPARE your presentation by considering 4T i.e Tell what you are going to tell Tell Objective in flip chart and write expectation from participants Tell about body&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/09/25/presentation-skills-mantra-2/">Read More</a></div>

KEY CONCEPTS *Six Sigma is a technical method for fine-tuning products and processes, used by many engineers, service guys and...

<p>Artful listening  – Artful listening is at the heart of authentic leadership. It means entering the conversation without a personal agenda, being open minded to others&#8217; opinions, and paying attention to all the unspoken cues (like body language) coming from the audience. While the gender stereotype presents women as good listeners, many women in leadership&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/09/15/are-you-listenin

<p>People make decisions all the time. Many of them are unconscious, or almost automatic. However, those decisions impact their lives in a variety of ways. Even a decision as simple as what time to get up in the morning has an impact. Decision making takes place in one of two areas of the brain. The&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/09/03/act-on-the-important-dont-react-to-the-urgent/">Read More</a></div>

<p>Recognition extends along a continuum from simple, tactical steps to enterprise-wide initiatives and long-term strategic practices. As organizations progress along this continuum, they engage in a recognition journey. Recognition is powerful and its benefits increase as initiatives become larger and more strategic. Different levels of recognition have different characteristics: *Tactical recognition&nbsp;features spot recognition programs that&#8230; </p> <div class="link-

<p>&nbsp;&nbsp; In this age of words – written and verbal where all organisations are increasingly focussing on the qualitative aspect of communication and every manager is stressing on the fact that business communication is the corner stone of success and the New Age Success Mantra. It is confounding to say the least that which approach&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/08/26/abc-of-business-communication-by-ruchika-ga

<p>&nbsp;A strong Generation X leader must also bridge the generational divide. When working with each generation, there are some specific things to consider. To lead Generation Y, Generation X bosses must: *Communicate with their technologies. *Address parents as an explicit part of the recruiting strategy. *Shift performance management to tasks, not time. *Invest in technology&#8230;. </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/08/24/h

<p>&nbsp;&nbsp; My story and journey and much more on the Peoplekonnect blog women inspiring Wednesday is here! Must read the full story here; <a href="https://womenspiringwednesdays.wordpress.com" rel="nofollow">https://womenspiringwednesdays.wordpress.com</a></p>

<p>&nbsp;&nbsp;&nbsp; Living an extraordinary life means giving the most effort and attention to those activities that create the most value. It means spending time every day in such a way that brings feelings of satisfaction and accomplishment. There is also a relationship component to living an extraordinary life. Just as individuals perform many activities each&#8230; </p> <div class="link-more"><a href="https://prismtrainingworld.wordpress.com/2015/08/18/go-for-extraordin